Store Policy

Refunds And Returns

We do not accept returns or refunds for prints and original art. 

We do not offer monetary refunds, as transaction fees and costs are lost in the process. We also don’t refund shipping costs.

For original artworks (paintings or drawings), in the rare case that an order is lost or arrives damaged, we can offer store credit for the full value of the piece. This store credit can be used toward any other available artwork, print, or even a commissioned work of equal value.

For prints, in the rare case of loss or damage, we will resend the items free of charge. The only cost you would need to cover again is the shipping fee, since shipping is outside of our responsibility.

LOST & DAMAGED ITEMS

We handle and package every order with the utmost care to ensure safe delivery. However, in rare cases, issues may occur during transit.

If your order is lost, we require official confirmation from CTT (or UPS, for the USA) and the destination postal service that the order was never delivered. Once confirmed, we will proceed according to our refund policy above (store credit for originals, resend for prints with new shipping fee).

If your order arrives damaged, please take photos of the item and the packaging and send them via email . Once confirmed, we will proceed according to our refund policy above (store credit for originals, resend for prints with new shipping fee).